Over on LinkedIn, Des Walsh asks about the value of Google+ for small businesses. A few people there note LinkedIn’s great business value. I find I’m using it less and less. LinkedIn has turned into a networking free-for-all with people connecting to anyone at all. I keep only people I know, for real, in person, in my network. It also helps me be sure that if someone I value asks for an introduction, I actually know both sides and can make a true introduction, not just a pass-along.
Then there’s Facebook. People question the value of a ‘friend network’ for business. But, Who better to recommend you business than real friends – which is where Facebook excels. I saw this post from Anthony Kirlew today on “How Small Business Owners Miss the Mark with Facebook” and it resonates for me in the direction of Google+. Both of these networks need to bring in the concept of closeness, reputation and trust before they’re going to truly see their value.
So, what is Google+, and why should you pay attention? It is a social network, with circles of your contacts at the center. You can make a circle of work folks and “huddle” with them in a shared mobile text messaging type environment. You can “hang out” with your friends via a video and audio chat room. You can see news you care about via sparks (which needs a lot of work to get to the value of Google Reader). And there’s photo sharing, integrated from Picasssa. So, a lot of the same stuff as Facebook and Twitter.
Google+ can take a giant leap ahead if they take the circles concept and add some trust and reputation characteristics. For those not yet using Google+, the concept of circles is simple – you put people into circles like “Friends” and “Family” and you can filter what you see based on the circles. You can also filter what you share, so your friends see the fun night out pictures, while your family is unaware of them.
Of course, Facebook and Twitter already have Friend lists and Lists, respectively, but neither is very good. Twitter gives no tools to help manage the contacts you already have to put them into lists, and Facebook has tried to hide the lists I spent time making to make their interface “cleaner.” What they’ve done is make it harder for me to keep up with specific groups of people. I’m hoping Google+’s circles will force Facebook’s friend lists back to the front page where they can be effectively used.
Google may be “late to the party” with G+ but they are clearly working to learn from LinkedIn and Facebook and innovate on their own mistakes with Buzz.
Finally, there’s the “take over the world” strategy for Google+. I thought a lot about this when
I wrote about Google Wave in Mashable last year, but Mashable never published a chart I created. The chart was about Wave, so I’ll re-do it below.
|Function||In Google+ Now?||Google Related Property|
|Picture Upload and editing||Upload||Picassa|
|Advanced Editing||Limited||Google Docs, Blogger|
|Collaborative Editing||No||Google Docs, Google Shared Spaces|
|Voice Chat||Hangout||Google Voice, Gtalk|
|Scheduling Collaboration||No||Google Calendar|
|Contacts||Yes||Related to your Google Address Book|
|Friend/Colleague Discovery||Currently Difficult but they are working on it||Gtalk, Gmail Contacts|
|NewsFeed Discovery||Difficult to search, but easier to filter via circles||Google search, new Google Social Search,|
|Video Sharing||Embeds via YouTube||YouTube|
|Content Sharing||No, but just needs a simple bookmarklet or browser extension||Predict this will happen very shortly, plus APIs to integrate with ShareThis/AddThis will happen quickly too|
|Mobile Access||Android App, Apple App coming, HTML 5 interface available now||Google Mobile Ads|
|MobileCheckins/Deals||Checkins Show in Google+ Now, and the Android client shows “Nearby” activity already||Google Local, Google mobile ads, Google social ads, Google Offers|
The fact that they can bring in Google Offers (local deals) that connect to Google Places (location, check in and verified business listings), search and advertising (including mobile ads) and a “Nearby” function is in their network from the start, and you have a very powerful potential.
We’re telling them who we’re closest to, and according to some folks using Google+, they’re calculating interactions to see our actual nearness and interactions with each other. If they can figure out a way to keep user’s trust (which they lost with Buzz) better than Facebook (up there with used car salesman in the trust category) and let us discover and work with reputational information about each other (something LinkedIn could have done long ago), again, I see a lot of power.
I hope Google can realize the potential.
The Google Plus 50 by Chris Brogan
This is Just the Beginning by Paul Adams
Sex Problems at Google Plus (he means gender problems but sex sells, right?)
I’ve pointed out some of the potential that Google+ has in other comments, so I largely agree with you on this one. What’s most powerful is their diverse arsenal of applications and programs–the ability to integrate that into G+ gives it the potential that no other social networking site possesses (and could only dream of possessing).
I am hoping that it is able to become that be-all site that it has the potential for. It would be fascinating to watch how that affects the way social media works.
One criticism I have is of the circles aspect: they didn’t do enough with it. I was disappointed. When I first heard about it, I imagined the ability to see how everyone interconnected (in my own sphere). There’s also the possibility of it working a bit like LinkedIn and allowing you to see the reach your contact system has. I was also hoping that it would be more prominent in the interface, but that’s just being picky.
Shad, I understand your concern about Circles, but hey, this thing is 5 days old. You can’t know what people will want until you give it to them to try.
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Great points. Trust and genuine connections are what we’re seeking now. Circles is a good start and emphasis.
We focus on young job seekers trying to get introductions that mean something and your points about LinkedIn hit home with us. We’d love to get a minute of your time someday as we finish the Excelerate Labs web accelerator class this summer in Chicago. I think you have great insight into this space.
Thanks again for the good content.
Happy to hear from you when you’re ready. Thanks for your comment!