Chris Heuer at the Social Media Jungle

Need to understand and reembrace some fundamental principles related to social communications and social technologies.

Welcome to the Era of social conversation, people want to talk to people, not be messaged to.
The difference between “talk to the hand” and “what can I give you (handshake)” is the difference in most communication vs social communication.

There are no levers to pull to get more twitter followers and sales.

90% attitude, 10% aptitude.

Principles – be human, be aware, be honest, be respectful, be a participant, be open and be courageous.

Be human and be yourself .
Be aware and be smart – know what does and doesn’t matter – be a good filter for others – most people don’t scale.

Be honest and have integrity.
Be respectful and live by golden rule – disagree with respect.
Be a participant – and contribute value.
Be Courageous and be willing to fail.

How can we encourage more personal development and become more

Jeff Sass at Social Media Jungle

Example – Disney employee heard Sass and his girlfriend debating riding Aerosmith the ride – 70 min wait for a 90 second ride and his girlfriend didn’t want to go.
The Employee gave him a fastpass for that hour, to let Jeff jump the line and his girlfriend didn’t have to wait very long at all.

Here’s a link to Jeff Sass’ “Learn, Baby Learn” presentation from the first Social Media Jungle event. Much of Jeff’s presentation is similar today – and I wanted to link this because his slides are really smart and well thought out.

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Ben Grossman at Social Media Jungle

Teaching his grandma about social media – she recognized Twitter via CNN.

ROI from Social Media:  – Quarterly or Annual return on investment – but it typically is somewhat simplistic and misleading. It may not account for brand loyalty or external factors like economic downturns.
May be time to consider customers, brand, and external factors.

Coke has had billboard in Times Square since 1932- not exactly a standard ROI measure

ROBI – Return on Brand Investment – in theory  measures all external touchpoints for brands, not just $ spend.
Uses aggregate consumer response, takes into account brand loyalty, external factors and residual value.

ROCI – return on Customer Investment – Would allow marketers to identify returns, attitudinal responses, and data about who provided feedback, using power of internet , to be a better predictor of our future actions.
WIth growth of semantic web, it will become more of a reality.
How to do this more in real life: Really great blog post  by Louis Green, L&G Business Solutions – comparing ROI to Value – his idea of value is ROBI and ROCI . (Can’t find the exact post – Ben, please comment on this.) Update: Don’t Say ROI Unless you mean it is the article. Thanks Ben!

Figure out who in your organization can execute your strategy on a day-to-day basis. Very critical to get the right person.

Q: how do  you help clients figure out appropriate metrics?
a: Really emphasize the education section – make sure client knows about all the idea available and what works best for client’s business results.

Dean Landsman: Notes Ben is: Gen Y Digital Native – GYDN – offer GYDNce (guidance.)

Return on Influence (vs return on indifference?) – Return on Impact

Robert Scoble at Social Media Jungle

Robert Scoble tweeted he’s at SMJCES, a follower asked why it wasn’t on his event calendar. He hadn’t added it to, so the follower did it, he added it to his calendar, and now his followers can learn about it.
Brogan tells Scoble that he should keep posting these upcoming events because they have become a resource for the community.
Scoble: IF everyone tags stuff CES2009 then people can find the events.
When Scoble adds a new event to his calendar, it goes to his FriendFeed (and you can do the same with Facebook.) this tells your friends and followers about the event.
FriendFeed shows many concepts that aren’t quite “cooked” yet. EXAMPLE: Yesterday there were 10 people live blogging and audiostreaming, etc.
Venturebeat used FriendFeed – was faster than, say, live blogging like Engadget – and it also allowed real time engagement.
Robert: “In the old days when you used to use Google to try to find what was going on in real time” – noting that many other things like FriendFeed, Google News Alerts, Twitter, are all closer to or actually are real time.
You need a way to aggregate and bundle. – Robert is using a Friend Feed Room to aggregate CES.

RT from @LawD: If you are using tweetdeck, and/or friendfeed, you are a social media grad

No one clicks “Favorites” on Twitter -doesn’t help the community. When Scoble clicks ‘like’ on FriendFeed – it can be made to alert the community and can benefit others.

Scoble experiment from a few months back: Show up in Times Square at noon, and win a drive, and the person who you learned about the contest from on Twitter also won a drive. (Disclosure – I got a drive because Jay Bryant used my Tweet. It has literally saved my computer. thank you seagate and scoble. /disclosure).

Question/Comment: Abundance of connections and connectivity is changing society.

Scoble: Speed of how quickly video, audio, pictures get put into the stream is also increasing.

Scoble: IN China, everyone’s on Twitter – including people running supply chain for tech companies.

Companies are membranes – countries are membranes – you can push on them, as long as you don’t break them – and change their boundries.

Q:Where’s the line between too much information, privacy and voyeurism?
Robert: you never see my bedroom, other parts of my life – some people don’t like their kids photos up, I don’t really care about it.
Most kid see all their friends on Facebook – sharing everything.
Some people – there’s more privacy need, more friction exists – especially for some people older than me (Scoble, though we’re roughly the same age.)